We're having trouble playing this title right now. Please try again later or select a different title Error Message Appears When I Play Netflix Videos

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

This error message may appear when you start playing Netflix® videos and then after a few seconds, playback stops. If this occurs, follow these instructions:

1. Update your TV to the latest software version. Downloads are posted on your model support page.
2. Perform a Factory Data Reset.
   1. On the remote control, press the HOME button.
   2. Select Settings.
   3. Select Customer Support.
   4. Select Factory Settings.
   5. Select Yes.
   6. Select Yes.