Article ID : 00102784 / Last Modified : 08/22/2019

Play UHD content on Prime Video

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Follow the steps below to play Ultra HD content on the Amazon Prime Video™ app:

  • From the Home page of the Prime Video app, select a category:

    Prime Video Home screen

    • Originals
      • Select an original movie title under Original Movies in Ultra HD.
    • Movies
      • Select a movie title under 4K Ultra HD Movies.
    • TV
      • Select a video title under 4K Ultra HD TV.
  • Generally, the content will start off at HDR HD 1080p movie format until the adaptive streaming switch to full UHD format depending on your network speed. This process can take a few minutes. On slow connection, the switch to UHD may never occur or will drop the resolution to prevent video buffering.

Note:

  • When a content is playing in the UHD format, an HDR Ultra HD format indicator displays on the screen when you press the center button on the remote control.

    Prime Video UHD resolution

  • Amazon recommends a high-speed internet connection of at least 15 Mbps to watch videos in Ultra HD.

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