No picture when I use an HDMI connection

Make sure your TV has the recent system software installed. Downloads are posted on your model support page.

1. Check which input on the TV the source device is connected to.
2. On the supplied TV remote control, press the INPUT button repeatedly until it displays the correct HDMI® input where the source device is connected.

3. Disconnect the HDMI cable and then reconnect it. A bad connection may occur temporarily and cause this issue.

   Follow the steps below, then check if the situation has improved.

   1. Turn off all devices.
   2. Disconnect the HDMI cable from the HDMI port on the TV.
   3. Disconnect the HDMI cable from the HDMI port on the connected device.
   4. Reconnect the HDMI cable securely to the HDMI ports on both devices.
      • Make sure to insert one end of the HDMI cable in the HDMI output port of the source device and the other end on the HDMI input port of your TV.

      

   5. Turn on the TV and the connected device, and turn them off. Then, turn them on again to let the TV recognize the connected device.

4. If you're using an audio system such as amplifier or theater stand) between the TV and your video source, make sure that the input setting on the audio system corresponds to the video output source.
5. Make sure the connected device is set to output through its HDMI connection and the video format being output is compatible with the TV.
   • The output signal set on your source device may be indicated on its display or in its menus.
   • Some devices may output a 1080/24p or 1080/30p video signal, but some TVs can only accept a 1080/60p video signal. Changing the video output format of the connected device may resolve the issue. Check the manual or contact the manufacturer for further information.
   • The A/V receiver may not up-convert a signal to HDMI if you connected an analog connection type (Coaxial, Composite A/V, Component A/V, or S-Video) on the output device and the audio system. Check the receiver manual for details about other connection options.
6. If the device is connected to an A/V Receiver or other component before being connected to the TV, try connecting directly to an HDMI input of the TV. If this works, your receiver or other device may not be an HDMI repeater and might not pass the signal on to the TV.
   • An HDMI repeater receives an audio/video signal from one HDMI device and passes it through to another connected HDMI device. While your device is supported for use with HDMI repeaters, products from other manufacturers may not be supported.

7. Power reset the TV and the connected device.

   1. Turn off the connected device and the TV.
   2. Unplug the power cords from both devices.
   3. Keep them unplugged for 30 seconds.
   4. Plug both power cords back into the electrical outlet.
   5. Turn on both devices.

8. Try connecting to a different HDMI port on the TV.
   • If the issue is resolved, try connecting back to the previous HDMI port and check if picture is available.
     • If picture is still not available, proceed to step 11.
9. Try using a different HDMI cable.
   • To view 1080p (50p/60p) quality picture on the TV from an external device, make sure to use a High-Speed HDMI cable with the HDMI logo.
10. If possible, try a different device that can output an HDMI video signal using the same connections.
11. If there's still no picture, perform a factory reset.
    • Resetting your TV
    • Resetting an Android TV™

If the issue still occurs, repair may be required.  Go to Product Repair.