Charge your headphones
If model-specific information is required to complete each step, check your manual. Manuals are posted on your model support page.
- Using the supplied power cord, plug in your headphones to a working wall outlet.
- The headphones are charging if the indicator lights up in red. If the indicator lights up, move on to step 2.
- The indicator doesn't light up.
- There may be a problem with charging. Follow the steps in Cannot Charge to find a solution.
- The headphones are charging if the indicator lights up in red. If the indicator lights up, move on to step 2.
- After the headphones are fully charged, press and hold the
button until the indicator flashes (about two seconds), to turn it on.
Does your headphones turn on?
- Yes, it turns on.
- The low battery level caused the issue and isn't a malfunction.
- No, it doesn't turn on.