Article ID : 00276427 / Last Modified : 11/14/2024Print

How to use or troubleshoot the wide area tap function

The wide area tap function does not react correctly.

    What is the Wide Area Tap function?

    Wide Area Tap is a function that detects vibration around the ears with the built-in acceleration sensors and determines the tap operations. With this function, you can enable various operations (such as music playback or phone calls) by not only physically tapping the headphones, but also by tapping the areas around the ears where the headphones are worn.

    Note: By default the Wide Area Tap is set to ON in the Sony | Headphones Connect app settings. If you turn this setting to OFF, you can only operate the headphones by physically tapping them.

    How to use the Wide Area Tap function

    Tap the headphones or around the ear quickly with an interval of about 0.2 seconds. The tap can be easily detected by performing a firm tap with a forefinger. The tap detection area is as shown:
    image of the tap detection area

    Similar to the Wide Area Tap function, a tap on the headphones will be detected with the built-in acceleration sensors. Tapping the headphones firmly using a forefinger can make the detection easier.

    Available Operations

    OperationLeftRight
    Tap twice
    • Receive or disconnect a call
    • Play or pause music
    • Receive or disconnect a call
    • Play or pause music
    Tap 3 times
    • Reject a call or transfer it to a different device
    • Skip to the beginning of the next track
    • Reject a call or transfer it to a different device
    • Skip to the beginning of the next track

    Troubleshooting

    When The Wide Area Tap function does not react correctly, the headphones may misinterpret an action made around your ears as a tap. This can happen for any of the following reasons:

    • The headphones may not be fitted properly. Remove and refit the headphones and try again.
      Note: Follow the How to find the best ear fitting supporters and replace them if needed article.
    • Coughing, sneezing, or attaching or removing accessories or glasses may be interpreted as a vibration identical to a tap. This can cause the headphones to react as if they were a Wide Area Tap action. If you are bothered by these misinterpretations, use the Sony | Headphones Connect app to turn off the Wide Area Tap function.