Article ID : 00280013 / Last Modified : 06/28/2022Print

No sound can be heard after wearing the headphones for 15 minutes.

    The Automatic Power Off function may have activated and caused the headphones to turn OFF. This can happen if the IR sensor cannot detect one or both earbuds, such as when they are worn too loosely, the earbud tips are not attached properly, or the IR sensor is dirty. When this happens, refer to The headphone touch sensor, stereo sound, Bluetooth, or noise canceling features are not working correctly. article.