Article ID : 00242264 / Last Modified : 02/24/2020

The camera does not wirelessly connect to a smartphone with the Smart Remote Control.

    To use the wireless feature of the camera with the Smart Remote Control, first insert a memory card into the camera. The Wi-Fi feature does not work unless the camera has a memory card correctly inserted.

    Additionally, please check the following points: 

    • Does the Smartphone / Tablet  support the feature Smart Remote Control?
    • Is a supported version of Android OS or iOS installed on your Smartphone / Tablet?
    • Is the latest version of  the PlayMemories Mobile app installed on your Smartphone / Tablet?
    • Use the Set-up Guide to establish the connection

    Please, refer to the PlayMemories Mobile Support website to check the points above.