Music Center (SongPal) App Bluetooth Connection Failed

• For mobile devices using an Android™ operating system:

  1. Tap the Music Center icon on the mobile device.
  2. Tap Speaker & Group.
  3. Select the audio device that isn't connecting.
  4. Tap Option.
  5. Tap Terminate Connection.
  6. Select the audio device on the Speaker & Group screen to reconnect.

• For mobile devices using an iOS® operating system:

  1. Press the Home button on the iOS mobile device.
  2. Tap the Music Center icon to open the app.
  3. Tap Speaker & Group.
  4. Select the audio device.

If the steps above didn't resolve the issue, remove the speakers that are linked in the app and reconnect again. 

1. Tap the Music Center icon on the mobile device.
2. On the top right corner of the Speaker & Group screen, tap the Option menu (3 dots).

   

3. Tap on Remove Speakers.

   

4. On the Remove Speakers screen, select the audio device that can't connect.

   • There should be a check on the checkbox beside the selected device.

5. Tap on REMOVE.

   

   • A prompt message appears.

     

6. Tap on OK.