The screen mirroring function doesn't work
Use the steps below to troubleshoot this issue:
- Make sure the TV is on the screen mirroring input.
- Enable the screen mirroring setting on your mobile device.
- Check the mobile device manual or contact the manufacturer for further details.
- Make sure there are no other wireless devices connected to the mobile device prior to the TV's screen mirroring setup.
- If you connected your TV to a computer, a Microsoft® Windows® 10 operating system upgraded from an earlier version may not be compatible. Contact the computer manufacturer for further details.
- Reboot your mobile device.
- Perform a power reset.
- Start pairing the mobile device to the TV.
- Set the Bluetooth® settings of the Android TV to Off.
Note:
- Both the 2.4 GHz and 5 GHz frequency band available on most wireless routers are prone to channel interference. Ask your internet service provider to help you set your router to a non-overlapping channel.
- If your wireless router supports both 2.4 GHz and 5 GHz frequency band, setting the frequency band to 2.4GHz may resolve the issue.
- Other mobile devices simultaneously connected to your wireless router may affect the screen mirroring function. Disconnect other mobile devices from the router.