Registration of the touchpad remote control or voice remote control always fails

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Before you start

• Bluetooth® devices such as smartphones, tablets, computers, headphones, and speakers may interfere with the pairing process.
• • Move Bluetooth devices away from the TV to avoid interference.
• If you have another Android TV™ device in your home, make sure that that TV is turned off before you start the pairing process.
• There are two types of remote controls mentioned in this article, the touchpad remote control (A), and the IR remote control (B) that supports voice recognition.

  

Troubleshooting steps before pairing the remote control

1. Remove the batteries from the remote control and reinsert them.

2. Set the Bluetooth settings to Off, then turn it On again.

   1. On the supplied IR remote control, press the HOME button.
   2. Select Settings.
   3. Follow the steps according to your TV menu.
      • Select Remotes & Accessories → Bluetooth settings.
      • Under the Network & Accessories category, select Bluetooth settings.
   4. Select Bluetooth, then disable the function.
   5. Select Bluetooth again and enable the function.

3. Unpair the Touchpad remote control if it is paired to the TV.

   1. On the IR remote control, press the HOME button.
   2. Select Settings.
   3. Follow the steps according to your TV menu.
      • Select Remotes & Accessories → Bluetooth settings.
      • Under the Network & Accessories category, select Bluetooth settings.
   4. Check if the Touchpad remote control information (for example: SONY TV RC MIC 001) is displayed.
      • If the device information isn't displayed, proceed to Step 4.
      • If the device information is displayed, follow these steps to unpair the remote:
        1. Select the remote control device information.
        2. Select Unpair.
        3. Select OK.

4. Follow the Touchpad Remote control pairing procedure in the next section.

Pair the touchpad remote control

The touchpad remote control can be paired with the TV using the IR remote control or the INPUT button on the back of the TV. Select the method you prefer to use and follow the instructions provided to pair the touchpad remote.

Pair the touchpad remote using the IR remote control.

Pair the Touchpad remote control without the IR remote control.

Enable the voice remote control feature of the IR remote

Follow these steps to activate the Voice Remote Control function of the IR remote.

1. Turn the TV on.
2. On the supplied IR remote control, press the HOME button.
3. Select Settings.
4. Follow the steps according to your TV menu.
   • Select Remotes & Accessories → Remote control → Activate the MIC button (or Connect via Bluetooth).
   • Select Voice Remote Control or Remote control → Activate (MIC) button or Connect via Bluetooth.
5. Follow the on-screen instructions.