Article ID : 00198062 / Last Modified : 08/21/2019

The display screen or home screen is dark while watching HDR content

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The screen display and Home screen of your Android TV™ may be darker because of the difference in the brightness of HDR videos and conventional videos.

    Non-TRILUMINOS™ Display TVs

    The dispaly screen and Home screen of non-TRILUMINOS display TVs like the XD75xx_X75xxD Series, XD70xx_X70xxD Series, and the SD80xx_S80xxD Series sometimes goes darker. This is normal and not a malfunction of the TV.

    TRILUMINOS Display TVs

    If the HDR mode is set to ON, change it to Auto:

    HDR content from video apps like YouTube™ internet video app

    HDR content from the Google Play™ store

    HDR content from an external HDMI® device