Article ID : 00248051 / Last Modified : 07/13/2020

No sound is output from the Subwoofer

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow the instructions according to the symptom and check the sound after each step. If model-specific information is needed to perform any step, check the product manual. Manuals are posted on your model support page.

    Follow these steps to troubleshoot the issue:

    Note: If you have the HT-RT5 and no sound is output from the surround speaker, the following instructions are the same as for the subwoofer.

    1. Verify that the subwoofer is turned on.
      Note: If any LED indicator is lit or flashing, the power is ON.
    2. On the remote control, press the SW + (subwoofer volume) or Bass button to turn up the volume of the subwoofer.
    3. Check the status of the subwoofer LED indicator.
      • When the LED lights up in red after turning on the audio device, the link or the connection between the unit and the subwoofer may not be complete. Set the link settings again. For details, refer to the Instructions Manual. Manuals are posted on your model support page.
      • Examples of headings sections in the instructions manual.

      • Other Functions — Further settings for the wireless system — Activating wireless transmission between specific units (Secure Link).
      • HT-MT300:

    4. Using the Various Functions — Activating Wireless Transmission Between Specific Units (SECURE LINK).
    5. HT-MT500/X9000F/XF9000/S350/SD35:

    • Using the Various Functions (/ Settings) — Performing the Wireless Connection of the Subwoofer (SECURE LINK).
    • HT-Z9F/ZF9:

    • Preparing to Use the System — Connecting the Subwoofer and Rear Speakers Wirelessly.
    • HT-G700:

    • Installing the System — Connecting the Subwoofer Manually.