Article ID : 00246577 / Last Modified : 02/17/2021

The headphone indicator turned off immediately after setting the headphones in the charging case.

    This can happen if the remaining battery charge of the charging case is low. Recharge the charging case with the supplied USB Type-C™.

    You can check the remaining battery charge of the headphones using the Sony | Headphones Connect app (Ver. 6.0.0 or later).

    Note: For WF-1000XM3, the headphones firmware version 2.0.2 or later is required.
    Note: