Posted: 4/24/2014
Dear valued VAIO customer:
This is an update to our announcement titled "Request to Stop Using VAIO Fit 11A/Flip Personal Computer" on April 11, 2014, when we advised that some of the internal non-removable battery packs provided to us by a third party supplier and included in the VAIO Fit 11A released in February 2014 have the potential to overheat resulting in partial burns to the housing of the PC. As of April 23, 2014, four cases in which the housing of the PC was burned have been reported to Sony worldwide.
As safety is our primary concern we again request that if you have one or more of the VAIO Fit11A models listed below, please immediately discontinue using it, shut down, and unplug the PC.
As we advised in our April 11th announcement, we have been developing a program to repair or replace affected PCs at no charge or to refund the purchase price for the affected PCs.
We will work with our supplier to start replacing the third-party manufactured battery packs starting May 19, 2014. If you have one or more of the affected models listed below, please contact Sony at:
| México | 01800-759-7669 |
| Chile | 800-261-800 |
| Argentina | 011-6770-7669 |
| Puerto Rico | 01800-601-7669 or 1-787-793-7669 |
| Colombia | Bogotá: 3581251 |
| Nacional: 01-8000-94-00-11 | |
| Panamá | 800-2050 |
| Perú | 0-801-1-7000 |
For any customers who do not wish to participate in the repair program, we will accept returns and offer full refunds for the affected PCs. Please contact us at the numbers listed above in order to arrange for the refund.
We sincerely apologize for the inconvenience this has caused.
Model Numbers:
- SVF11N11CLB
- SVF11N11CLP
- SVF11N11CLS
- SVF11N13CLB
- SVF11N13CLP
- SVF11N13CLS
*VAIO Fit 13A/14A/15A are unaffected.
How to check for the Product Model Number:
