Dear valued Sony VAIO customers,
In our announcement titled "Free Repair Program for VAIO Fit 11A Personal Computer" on April 24, 2014, we advised that Sony would start replacing third-party manufactured battery packs starting from May 19, 2014. We have completed preparations and are able to inform you of the following dates when repairs will start throughout Latin America.
| Country | Repairs Start Date |
|---|---|
| Mexico | June 2, 2014 |
| Puerto Rico | May 30, 2014 |
| Argentina | June 2, 2014 |
| Colombia | June 2, 2014 |
| Chile | June 2, 2014 |
| Peru | June 2, 2014 |
| Central America | June 2, 2014 |
| Brazil | July 1, 2014 |
In the interim, if you still have your PC, please immediately discontinue using it, shut down, and unplug the PC. For customers who have one or more of the affected models and have not had their PC collected, please contact us the numbers listed below.
| Country | Phone Number |
|---|---|
| México | 01800-759-7669 |
| Chile | 800-261-800 |
| Argentina | 011-6770-7669 |
| Puerto Rico | 01800-601-7669 or 1-787-793-7669 |
| Colombia | Bogotá: 3581251 |
| Nacional: 01-8000-94-00-11 | |
| Panamá | 800-2050 |
| Perú | 0-801-1-7000 |
For any customers who do not wish to participate in the repair program, we will accept returns and offer full refunds for the affected PCs. Please contact us at the numbers listed above in order to arrange for the refund.
We sincerely apologize for the inconvenience this has caused.
Model Numbers (Product Names):
- SVF11N11CLB
- SVF11N11CLP
- SVF11N11CLS
- SVF11N13CLB
- SVF11N13CLP
- SVF11N13CLS
*VAIO Fit 13A/14A/15A are unaffected.
How to check for the Product Name:
