Sony Support

Article ID : 00243673 / Last Modified : 01/16/2026Print

Can't connect my TV to a wireless network

    After you performed a network diagnosis, the TV may not connect to the Internet and the network diagnosis result may appear as:

    • Wireless Device: Found
    • Local Access: OK
    • Internet Access: Failed

    IMPORTANT:

    • Dial-up connection isn't supported.
    • Connection through proxy isn't supported.
    • Network that requires a login for authentication such as a virtual private network (VPN) or PPPoE connection isn't supported.
    • Contact your internet provider if it's necessary to disable the firewall of the router.

    Follow the troubleshooting steps below:

    1. Use a computer to check if the internet connection is active.

      • If you can't connect other devices to the wireless LAN, contact your internet service provider.

    2. Reset all network devices, such as cable modem and router. Turn off and unplug them for two minutes.
    3. Connect the power cords of the modem and router.
    4. Perform a power reset on the TV.
    5. Perform the network diagnosis.

    Check the following articles if other network diagnosis results are displayed