YouTube™, Netflix, or other streaming app doesn't work.

Follow these steps to troubleshoot issues with streaming apps installed on your TV, such as:

• The streaming app does not work normally. (e.g. stripes, lines, or freezes occur)
• You can't sign in to the streaming app.

• Check to see if the issue has been resolved after completing each step.
• If a Feature not available or a Service cannot be accessed at this time message is displayed, the service may be temporarily down. Please wait for a while before trying to watch it again.
• If you're having trouble signing in to certain streaming apps like YouTube or Netflix, first check the information on their support page, and if that doesn't help, continue with the troubleshooting steps.
  • YouTube: Troubleshoot sign-in problems on mobile & devices (links to external website)
  • Netflix: Can't sign in to Netflix (links to external website)
• If an error occurs only when watching specific content, try other content.
• If the issue occurs only on a specific app and the issue is not resolved after trying the steps provided, contact the affected service provider.
  For EU only: For network service failure information, refer to the Network Services / Apps: News and Issues article to check the status of several service providers.

Troubleshooting steps

Depending on the operating system of your TV, check the appropriate steps:
Note: For help on how to find the TV operating system, refer to the How to check if your BRAVIA TV is a Google TV™, Android TV™, or other TV article.

Google TV and Android TV models

Other TVs